Q&A

Im hoping this page will stop the random messages we get regarding cake orders.

PLEASE NOTE WE HAVE TEMPERARILY STOPPED CAKE BOXES ON A WEEKLY BASIS DUE TO LIMITED STAFFING,AND THE SHOP BEING ALOT BUSIER….YOU CAN STILL ORDER FULL SLABS, BIRTHDAY BROWNIES, HEART BROWNIES ETC, BY SENDING US A MESSAGE. We will continue to do them on special dates eg Valentines Day, Xmas, Mothers Day, Fathers Day, Halloween etc.

What are cake boxes?

At the start of lockdown we started offering cake boxes for deliveries. These were very popular so we continued them after lockdown. It is usually a mixed box of 10 pieces of cake/Brownie/blondie…5 flavours, 2 of each flavour. Sometimes if we offer our higher priced items in the boxes( eg cookie pie) then it would be a box of 8. Each week can vary. We also sell full 1 flavour slabs individually too.

When are they available to order?

The flavour list is usually put up on all social media, as well as the website the weekend before. You can send us a message to pre book for a particular weekend however you wont get to know the flavours until that week… as even i wont know what I’m doing until that that weekend. They are available to order via this website on the Phixx Coffee Lounge Shop, this will take you to PayPal for payment, providing you have used the right email address you should get an order confirmation from PayPal/website ,please check you spam for this. Once ordered, consider the order confirmed. If you don’t have PayPal, send us a message to bank transfer. On the odd occasion we do accept payment on collection for mixed boxes but pre payment must be made for custom boxes.

You are also welcome to pop in and pick 10 pieces from the counter for £15. max of 2 per flavour – this is also depending on how much we have available on that particular day.

When is delivery?

Your orders have to be in by Thursday morning 10am ( or later if we have spares), for delivery on the following Saturday. I do the baking Thursday and Friday so need to know numbers by 10am. If the website is marked as sold out, send us a message to see if we have spare…if we have one spare I don’t want to risk more than one ordering the last box so we mark it as sold out. So delivery is the first Saturday after that Thursday. This goes for any other orders via the website unless already discussed with Phixx. Deliveries tend to start around 10am. You are welcome to collect from the shop after 10am too.

can I pick my own flavours?

so,,, to make 1 mixed box I need to make 5 separate slabs. If you choose your own it leaves me with 40 spare slices of brownie/cake. If the counter is already full then this means a lot of waste. So as you can understand picking your own isn’t an option unless you are buying more than say 3 or more mixed boxes. You can pick say 3 flavours for one box, if you are wanting a box for during the week. Other than that the mixed boxes flavours are what’s advertised and you don’t have a choice. We do sell individual full slabs, price depending on what flavour but start from £14 for a plain brownie. We also sell slabs of cakes too. Just get in touch with what you are wanting. you can order these and collect within 24/48 hr notice. Brownie/cookie hearts also only need 24/48 hour notice.

flavours for individual brownie slab/ cookie slabs can be chosen from pretty much any chocolate bar you can find in a shop….if it is a daft priced ozzy import then yes this would increase the price of the brownie hugely, so I recommend sticking to flavours I can grab from anywhere. If you have seen flavours from other local brownie sellers, don’t just assume I can make them too lol.

If ordering our celebration brownie hearts/ square slabs/cookies, orders are to be in by 10am Thursday morning, for the following Saturday collection/delivery( as in 2 days later). Please send us an email with your order if you have any dietary/flavour requirements, as well as the celebration tag wording details, as they are custom made. If there is no separate message then the brownie/cookie will be plain and decorated with what we choose and not have a custom message tag. Again it is always best to send us a message first.

I cannot stress enough WE ONLY DELIVER ON SATURDAYS, for anything. You can order for collection anyday.

please note, prices may change. Also more flavours are available.